Loading... Please wait...
Thanksgiving Sale is On! Get 20% off with code "THANKS".
FREE 30cm X'mas Doll For Orders Over $40!

FAQ

Frequently Asked Questions

 

Shipping

 

Q 1: I have a party/ function next week (7 days from now). Can you delivery the items by then?
Answer: With the Expedited option, the order can arrive in 5 working days. However, given customs, weather and other uncertainties, Express option would be the ideal option.

 

Q 2:  Is there a maximum number of items to use with the Free shipping option?
Answer: No. There is no limit with Free Shipping option.

 

Q 3:  Can you ship international? Can you ship to my country & PO Boxes?
Answer: Yes. We do ship international and ship to PO Box. You could also check with us by email at hello@happymoments.club or enter an enquiry form on the Contact Us page.

 

Q 4: Where are you located? Why does it take so long for shipping?

Answer: HappyMoments is based in Hong Kong. The orders will take 7-14 business days to reach overseas.

Ordering

Q 5: I would like to buy more quantities of the same item (bulk purchase)? But I could not choose that quantity and add to cart, what should I do?
Answer: Definitely let us know! We will be more than happy to help. Send us your enquiry at hello@happymoments.club or Twitter @HappyMomentsHMC. 

 

Q 6: Why does the URL changed to some weird name "http://www.happymoments.club/checkout.phpxxxxxxxxxxxx" when I am at checkout?
Answer: We are a store using the Bigcommerce platform for ecommerce. Please do not worry, the checkout process is Safe & Secure!

 

Q 7: I have pressed the checkout button but not ready to pay yet. Can I retrieve my order later?
Answer: The items should be in your cart when you return. However, there is no actual "order" created since no payment has been made.

 

Payment

 

Q 8: I am at Paypal ready to pay for the order. Can I go back and edit my order?
Answer: Yes. Just click the back button. Nothing will be charged to your paypal at this point.

 

Q 9: What's the difference between Normal Checkout and Paypal Checkout?
Answer: Normal Checkout allows you to enter a different billing and shipping addresses. Paypal Checkout will use the address that you registered with Paypal for shipping and billing purposes.

 

 

 

 

 

 

 

 


 

Recent Updates

Sign up for HappyMoments’ news and special offers

Connect with us



LIVE CHAT HOURS:

    8PM to 12AM EST (US)
    5PM to 9PM PST (US)